Shipping policy

Shipping Policy — Magnolia Bird Farm

Last Updated: November 29, 2025

Thank you for shopping with Magnolia Bird Farm. Our goal is to ship your order quickly, accurately, and safely. This Shipping Policy outlines how and where we ship, processing times, and what to expect after placing an order.

1. What We Ship

We ship the following items within the United States:

  • Seed mixes and bulk seed
  • Bird food, treats, and supplements
  • Toys, perches, and cage accessories
  • Feeders, waterers, crocks, and cups
  • Small pet bird supplies that meet carrier guidelines

Items Not Shipped

For the safety of the animals and due to carrier restrictions, we DO NOT ship:

  • Live birds (available in-store only)
  • Bird cages (available for in-store purchase only)
  • Oversized or fragile items not suitable for shipping

If an item cannot be shipped, it will be clearly marked on the product page.

2. Order Processing Times

Orders are processed on our business days. Tuesday through Saturday, excluding holidays.
Most orders ship within 2–3 business days.

During high-volume periods, processing may take an additional day.

You will receive a confirmation email when your order is placed and another when your order ships.

3. Shipping Rates

Shipping rates are calculated automatically at checkout based on:

  • Order weight
  • Package size
  • Shipping destination
  • Selected carrier and service level

We aim to provide the most cost-effective and reliable options available.

4. Shipping Methods & Carriers

We ship using major U.S. carriers, including:

  • USPS
  • UPS
  • FedEx

Transit times vary based on location and carrier selection.
Delays caused by carriers, weather, or regional service interruptions are outside our control.

5. Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking to update.

If tracking shows “delivered” but you cannot locate your package, check:

  • Mailrooms / front desk
  • Neighbors
  • Parcel lockers
  • With household members

If still missing after 12 hours, contact us for support.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.
Magnolia Bird Farm is not responsible for:

  • Packages delivered to incorrect addresses
  • Delays caused by incorrect or incomplete address details
  • Replacement shipments for orders entered with incorrect information

Contact us immediately if you notice an error—changes can’t be guaranteed once an order has shipped.

7. Damaged or Missing Orders

If an order arrives damaged or with missing items:

  1. Contact us within 48 hours of delivery.
  2. Provide photos of the product, packaging, and shipping label.

We will work with you to replace or refund the affected items according to our Return & Refund Policy.

8. Heat- or Weather-Sensitive Products

Certain products (such as soft foods or gels) may be sensitive to extreme temperatures.
Please monitor your tracking number and retrieve your package promptly upon delivery.

We are not responsible for damage caused by prolonged exposure to heat or cold.

9. Local Pickup (If Offered)

If local pickup becomes available, the option will appear at checkout with instructions and hours.

10. Shipping Restrictions

We currently ship to U.S. addresses only, including:

  • The contiguous United States
  • Alaska & Hawaii (limited items due to carrier rules)

We do not ship internationally at this time.

11. Contact Information

For questions or assistance with your shipment:

Magnolia Bird Farm – Customer Support
Phone: (714) 527-3387
Email: Anaheim@MagnoliaBirdFarms.com
Website: www.magnoliabirdfarms.com